Frequently asked questions

Journeys and online booking are available 24/7. Approval within a maximum of 2 hours during reception opening hours: every day from 8am to 8pm (Paris time). Your request is safely saved, even at night. Processing starts or resumes at 8am; only reception opening hours count towards the 2-hour response time. Book at least 4 hours before pickup to allow time to prepare your journey. For a night-time or early-morning pickup, send your request during reception hours so your journey can be approved in advance. The deposit is only requested after your journey is approved. Paying it confirms your booking.

There is no payment to send your request. The deposit is requested after your journey has been approved. You choose how to pay the balance in the form and receive payment instructions.

Yes. Contact us as soon as possible. Charges may apply depending on how soon your departure is; the cancellation schedule is set out in the booking terms.

Provide the exact flight number. Technical or operational delays beyond your control are monitored without an additional waiting charge, subject to the booking terms. Let us know about any changes.

Tell us the number and size of your items in your request. We check the vehicle’s capacity before approval; a van or another suitable arrangement may be needed.

The saloon accommodates 1 to 3 passengers and the van up to 7 passengers. Travelling with a larger group? We arrange several vehicles to suit your group and luggage. Simply tell us what you need: we confirm the arrangements and fare before any payment.

Describe your requirements in our Business & events area, even if you do not have a schedule yet. Share the locations, dates and participant numbers you already know. Transfers, shuttles or hourly chauffeur hire: journeys and vehicles are assessed to prepare your quote.